We currently accept payment in cash, or payment via Octopus and Payme only.
Under the current Elderly Health Care Voucher scheme, the program does not cover services provided by pharmacists. Furthermore, Health Care Vouchers cannot be used for the purchase of items such as medications, spectacles, dried seafood, personal care products, food, or other medical supplies. For more details, please refer to the Health Care Voucher website: https://www.hcv.gov.hk/en/hcvs/about_restrictions.html
Our pharmacy is open to the general public. There is no requirement for our; customers to join any membership program to purchase medications or other products.
No, appointments are not required. However, before visiting our pharmacy, you are advised to contact us and check the stock availability of medication or products you want to buy.
Contact information:
Telephone: 3596 3141
WhatsApp/Signal: 6778 9581
Health in Action Community Pharmacy is located in Kwai Hing. We do not have any other branches.
Address: Room 901, 9/F, Millennium Trade Centre, 54-56 Kwai Cheong Road, Kwai Chung, N.T. (Kwai Hing Station Exit A)
The sale of Pharmaceutical products is subject to various degrees of regulation. Medications used for treating conditions that necessitate medical diagnosis, such as antihypertensives, antibiotics, and sleeping pills, are typically classified as prescription drugs. Conversely, medications with minimal risk of severe side effects or used for alleviating minor ailments—such as common cold remedies, antipyretics, and certain analgesics—may be sold directly without a prescription. Please consult our pharmacists for further information.
Additionally, the purchase of personal care products does not require a doctor’s prescription. You are advised to make a stock inquiry before visiting our pharmacy.
Currently, we do not offer delivery services; all medications and products must be collected in person at our pharmacy. We are pleased to provide in-person medication and product consultation services if needed..
Our pharmacy endeavors to offer products and medications at reasonable and affordable prices. You can compare prices from different outlets before making an informed decision. When alternative or generic version of a medications is available, we encourage use of generic drug as a more affordable options.
We do not supply shopping or plastic bags. Be environmentally friendly, please bring your own reusable bags.
All products are non-refundable and non-exchangeable once purchased. Therefore, please ensure to verify your selections carefully prior to payment.
Yes, upon completion of the transaction, we will provide a receipt displaying the product names and quantities (automatically printed by our system and non-modifiable). The receipt is printed on thermal paper. To retain a copy, it is advisable to photograph it with your phone or make a photocopy.
We regret to inform you that we are unable to accept unused medications. Currently, Hong Kong lacks a comprehensive system for the disposal of household pharmaceuticals, and medical institutions do not offer widespread collection services. However, before discarding medications into the waste bin, you can follow several precautionary steps to safeguard public health:
1️⃣ Prepare a sealed plastic bag to collect the expired or unused drugs.
2️⃣Remove all blister packs, aluminum foil wrappers, and pour out any liquid medications. Destroy or deface the external packaging to render the drugs unrecognizable, then place them into the bag.
3️⃣ Discard used tea leaves, coffee grounds, or other waste alongside the medications into the bag, seal it securely before disposal.
By destroying the packaging and altering the appearance of the medications prior to disposal, you help prevent accidental ingestion by others and reduce the risk of deliberate reuse.
Yes, Health In Action have consistently operated under a “community and medicine” coexistence model, serving grassroots residents through multidisciplinary teams that provide comprehensive, one-stop health management services. Our vision is to forge a society where health equity is accessible to all. Without the support of the public, our efforts cannot succeed. Equally important, your support signifies recognition and affirmation of those we aim to assist.
Details on how to contribute: https://hia.org.hk/en/support-us/
According to Hong Kong Ordinance Chapter 138, the Pharmacy and Poisons Ordinance, medications are primarily classified into three categories: prescription drugs, monitored sale drugs, and over-the-counter medicines.
Examples of prescription drugs include antihypertensives, diabetes medications, cholesterol-lowering agents, and antibiotics. Such medications must be dispensed under the supervision of a registered pharmacist in a licensed pharmacy, strictly following a doctor’s prescription. The packaging of prescription drugs is marked with the words “Prescription Drug” to indicate their status.
According to the Pharmacy and Poisons Ordinance, prescriptions must be issued by registered doctors, registered dentists, or registered veterinarians. Prescriptions issued by registered dentists should include the notation “For Dental Use Only,” while those from registered veterinarians should specify “For Veterinary Use Only.” Other essential details on a valid prescription include:
- The date of issuance
- The patient’s full name and address
- The total quantity of medication prescribed, along with the dosing or usage instructions
- The signature of the prescriber
- The address of the prescriber
Regarding the drug name, if the doctor specifies a particular brand on the prescription, the registered pharmacist must dispense the specified medication and not substitute it with a generic equivalent (as detailed below).
To prescribe a generic drug, the doctor should:
Write only the chemical name of the medication on the prescription, avoiding any mention of brand names or manufacturers. For example, for the cholesterol medication Lipitor, whose active ingredient is Atorvastatin, writing “Atorvastatin” allows for substitution with a generic version.
Alternatively, include phrases such as “Generic drug is allowed” or “Generic okay,” indicating that a generic substitute is permitted.
Yes. In accordance with Hong Kong legislation, individuals seeking to purchase prescription medications are required to present an original, valid prescription issued by a registered medical practitioner, registered dentist, or registered veterinarian. Patients may obtain their medication either personally or through a companion by bringing the original prescription to Health In Action Community Pharmacy.
Legislation mandates that pharmacies retain the original prescription and maintain relevant records for a period of 2 years following the dispensing of medication based on the doctor’s prescription. The onsite pharmacist is required to preserve these dispensing records for inspection purposes.
No.
No.
No. A valid, original prescription issued by a licensed medical practitioner must be presented at the time of dispensing medication.
No, it is not permissible. A valid prescription must be issued by a doctor, dentist, or veterinarian registered in Hong Kong.
It is not permitted. Dispensing prescription medication must be accompanied by a valid doctor’s prescription in accordance with the prescribed quantities.
Yes, it is permissible. Our pharmacy will take possession of the original prescription, and the remaining medication will be recorded on a medication record card. Simply bringing the record card will be sufficient to dispense the remaining quantity. Should the remaining amount be exhausted, a new consultation and an updated prescription will be required to obtain the next dispensation.
Typically, doctors indicate the total prescribed quantity and the date on the prescription, and patients are advised to collect their medications from community pharmacies in a timely manner. Additionally, prescriptions issued by hospitals under the Hospital Authority are generally valid for a period of one month from the date of issuance.
In general, depending on your specific situation, pharmacists could fill an expired prescription based on their professional judgement. However, we could only dispense enough medication to cover the period from the dispensing date until your next scheduled appointment. We cannot provide the full amount originally prescribed.
When a drug’s patent expires, other manufacturers can produce medications containing the same active ingredient. Generic medications are typically more affordable, helping to reduce patients’ financial burden.
Generic medications contain the same active ingredient as branded drugs and theoretically are equally effective. However, their excipients such as fillers, colorants, or coatings may differ, which is why generic pills may vary in color, size, or packaging from the original brand. While some individuals may experience adverse reactions to these different excipients, such cases are rare, as research found that common excipient ingredients are not likely to cause allergy. Furthermore, for patients taking a particular drug for the first time, the likelihood of allergy to excipients is theoretically similar whether taking the brand-name or generic version.
All generic medications are registered with the Department of Health with a Hong Kong registration number (e.g., HK-XXXXX) on their packaging. You can verify this information on the Department of Health website (https://www.drugoffice.gov.hk/eps/do/tc/consumer/search_drug_database2.html)
Example:
Brand Name: Crestor® (冠脂妥)
Generic Name: Rosuvastatin
If the doctor specifies a particular brand of medication on the prescription (e.g., “Lipitor 10mg”), pharmacists must dispense that exact brand by law. Generic alternatives cannot be substituted.
If you wish to purchase generic medications, please ask your doctor to either prescribe using the drug’s generic name only (without specifying the brand) or to include the statement “generic substitution is allowed” on the prescription.
Example:
“Lipitor” is the brand name; the generic name (active ingredient) of the medication is “Atorvastatin”.
- If the doctor writes “Lipitor 10mg” on the prescription, the patient can get the branded “Lipitor” with the prescription.
- If the doctor writes “Atorvastatin 10mg” on the prescription, the patient can choose Atorvastatin produced by different manufacturers with the prescription, i.e., generic drugs can be used.
- If the prescription includes the statement “Generic substitution is allowed” it means generic drugs can be used.
Our online shopping process is simple and convenient for both members and guests:
- Shop for Products: Add your desired items to the shopping cart.
- Proceed to Checkout: Click on the cart, review your items, and proceed to checkout.
- Login or Continue: Choose to log in to your member account or continue as a guest to provide your details.
- Fill in Details: Enter your delivery address, contact information, and choose a delivery or pickup method.
- Select Payment Method: Choose to pay via PayMe, FPS, or Bank Transfer.
- Order Confirmation: After confirming your order, you will receive an email from our system. Please complete payment within 48 hours. We will begin processing your order once your payment has been successfully received.
We accept PayMe, FPS (Faster Payment System), and Bank Transfer. All product prices on our website are listed in Hong Kong Dollars (HKD).
Due to the special nature of pharmaceutical and healthcare products, and to ensure the health and safety of all customers, Health In Action Community Pharmacy does not accept returns, exchanges or refunds for any products once sold. We strongly recommend customers to carefully review product information, quantity and personal needs before placing an order. In the case of any dispute, the decision of Health In Action Community Pharmacy shall be final. Thank you for your understanding and cooperation.
To ensure service quality, our online shopping platform is being rolled out in phases. We have currently curated a selection of products available for online purchase, and will gradually expand our online product range. Please note that products requiring dispensing (such as prescription medications, over-the-counter medications) are not available for online purchase. If you see a product on our website that is not yet available for online purchase, you are welcome to contact us to inquire, or visit our physical pharmacy store to inquire or make a purchase. Thank you for your understanding and support!
Order processing times vary depending on stock availability:
- In-Stock Items: For all successfully paid orders, we will process and arrange shipment within 2-3 business days.
- Pre-Order Items: For items not currently in stock, we need to order from our suppliers. The restocking process generally takes 3-5 business days.
Please note that processing times may be longer following public holidays. Should any special circumstances cause a delay, our team will proactively contact you.
Coverage: We partner with SF Express to provide delivery services to local Hong Kong residential and business addresses.
Delivery Time: Generally, orders will be delivered within 1-3 business days after dispatch. The specific delivery time depends on the arrangement of your local SF Express service point.
Delivery Cost: Shipping fees are calculated based on the total weight of the products and your delivery address. The amount will be displayed at the checkout page. The relevant shipping fees and remote area surcharges are set and charged by SF Express.
For members, please log in to your account and go to “My Account > Orders” to view your order history. For non-members, please visit the “My Cart > Check Order” page on our website and enter your order number and email address to check your order status.
Once your payment is confirmed and the order is dispatched, we will send you an email notification containing your SF Express tracking number. You can use this number to check the latest delivery status on the official SF Express website.
For security and accuracy, the delivery address cannot be modified online once an order is confirmed and paid. If you need to make a change, please immediately email us at cs_pharmacy@hia.org.hk with your order number and new address. We will do our best to update it before your order is dispatched.
Yes! We offer a convenient “Click & Collect” service. Simply select the “Local Pickup” option at checkout. After receiving the pickup confirmation notification, please collect your order in person at the Health In Action Community Pharmacy within 2 weeks. If delayed, an additional $10 storage fee would be charged for each day (for example, the confirmation was received on 1/9. The order must be collected on or before 15/9. If collected on 16/9, $10 additional storage fee would be charged, If collected on 17/9, $20 additional storage fee would be charged, and so on).
Please click the “Login / Register” button on the page, and you will be directed to the member login page. On that page, simply enter your email address and create your account password to complete the free registration. As a member, you can easily track your order history and will have the opportunity to receive future member-exclusive information and potential offers.
Yes. Non-members are welcome to shop as “Guests.” However, we encourage you to register as a member to easily track your order history, manage delivery addresses, and enjoy member benefits.
Please click the “Login / Register” button on the page, and you will be directed to the login page. Below the login form, you will find the “Reset Password” option. Please enter the email address you used for registration, then click “Get New Password”. The system will send an email containing a password reset link to your inbox. Simply click the link to create a new password.
