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Medication Management Service
Our pharmacists offer comprehensive medication assessment and consultation services, collaborating with individuals on long-term medication regimens and their caregivers to develop personalized health and pharmaceutical management plans.

This service is provided free of charge, and eligible individuals are welcome to book an appointment at any time to benefit from professional guidance and support.

Service Objectives

Catering community members on long-term medication and their caregivers, this program aims to achieve two primary goals:
  1. To deliver medication management services to participants, thereby promoting medication safety.
  2. To enhance participants’ ability for self-management of health and chronic conditions.

Target Audience

Individuals aged 18 and above who are on medication or their caregivers, and who meet any of the following criteria:
  1. Currently taking five or more long-term medications.
  2. Prescribed high-risk medications, such as anticoagulants, antihyperglycemics, or drugs for psychiatric and neurological conditions.
  3. Have experienced changes to their medication regimen within the past eight weeks, such as recent hospitalization or initiation of new medications.
Service Details

Our pharmacists provide medication users and their caregivers with medication assessments, recommendations, and follow-up consultations at either a face-to-face meeting or at a telemedicine appointment for free. Our pharmacists’ service include:

Evaluation of patients’ health status, medication usage, and self-care capabilities.
Collaboratively review and integrate treatment regimens, including indications, potential side effects, and precautions.
Discussing important considerations for new or high-risk medications.
Developing a personalized medication management plan in partnership with a patient and her/his caregiver.
Consolidation of medication records to create or update individual’s medication lists.
Giving advice to prescribers to identify and resolve potential drug conflicts and enhance therapeutic outcomes.

Our pharmacists may access the eHealth Electronic Health Record Sharing System to access information for better understanding of the conditions of individual medication users.

Service Procedures
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Our team shall contact you within 1 to 3 working days upon receiving your application.
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Schedule the initial consultation date and time (consultation duration approximately for one hour; the actual duration depends on the individual needs of the participant).
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Follow-up appointments shall be arranged as necessary, with ongoing support available via the pharmacist hotline service.

For those in need, you may also visit the pharmacy in person, call us, or contact us via WhatsApp message during opening hours.

We are also offering this service for the multicultural community. For inquiries or to arrange translation services, please contact our Multicultural Pharmacist Hotline at @6642 0619 or click here to learn more.

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