Last Updated: November 2025
When you access the official website of Health In Action Community Pharmacy (“this Website”), we are committed to upholding and safeguarding your personal privacy. This Privacy Policy outlines our practices for collecting, utilising, storing, and protecting your personal information, as well as your corresponding rights under Hong Kong law.
Personal Data Collection and Usage
During your use of this Website, we may collect personal data necessary to provide our services and fulfill your requests. Such information may include your name, contact number, email address, delivery address, and payment details, such as PayMe, FPS, or bank transfer record references.
We may also maintain records of your transactions and browsing preferences to enhance your online experience and improve service functionality.
Our systems automatically collect technical data, including IP address, browser type, session duration, and cookies. This information is used solely for analytical and security purposes and does not identify you personally.
Data Protection and Sharing Practices
We strictly adhere to the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and exercise all reasonable and practicable measures to protect your personal information.
Your personal information will not be sold, leased, or disclosed to any unrelated parties without your prior consent, except under the following circumstances:
- For delivery fulfillment, essential details such as your name, address, and contact number may be shared with designated logistics service providers.
- When disclosure is required by law or a lawful request from government or regulatory authorities.
We employ advanced security technologies, including SSL encryption, multi-factor authentication, and regular security audits, to minimize data-related risks.
Use of Cookies and Tracking Technologies
Cookies and similar tools are used to enhance your browsing experience, retain shopping cart information, and scrutinise aggregate traffic patterns.
You have the option to disable cookies through your browser settings. However, this may result in the restriction of certain website functionalities.
Your Privacy Rights
Under Hong Kong privacy laws, you have the right to:
- Access personal data held about you
- Request correction of any inaccurate information
- Request data deletion under specified circumstances
- Withdraw consent for marketing communications at any time
Requests regarding these rights can be made by contacting our Customer Service team using the contact details listed below.
International Data Transfers
If technological processing or storage requires data transfer outside Hong Kong, such transfers will only occur where the recipient provides protection standards equivalent to Hong Kong’s PDPO requirements.
All contractual and technical safeguards will be applied before any cross-border transfer.
Policy Updates and Modifications
This Privacy Policy may be updated from time to time to reflect legal, technical, or operational changes. Significant changes will be communicated via notices on this Website or by direct email.
Contact Us
For inquiries or requests concerning this Privacy Policy, please contact:
Email: cs_pharmacy@hia.org.hk
